Reference

Privacy Policy for Indonesian Accounts

This page explains what we collect when you open an account, how we use login, device, and cookie data to keep access stable, and when DANA, OVO, GoPay…

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bola369 Privacy Policy for Indonesian Accounts
CONTACT ROUTES

How You Reach Us

When you want a copy of the data we hold, a correction, or a question about a payment reference, you can reach us through live chat, email, or the form inside your account. We answer 08.00-22.00 WIB every day, and we verify requests against the registered email or phone before changing anything. If your message mentions a DANA, OVO, GoPay, or QRIS record, add the time and amount so we can find it faster.

Team online

Live chat

Use live chat from the account page for a fast privacy request, login check, or correction request. We confirm the registered contact before we discuss any stored data or change a record.

Email

Send a message to [email protected] if you want a written trail for a data copy, account change, or deletion request. Include your account email and the last login time.

Account form

Open the form inside your account when you need to update details tied to DANA, OVO, GoPay, or QRIS. We use it to collect only the fields needed for the request.

HOW WE HANDLE DATA

Data, Cookies, and Access

We keep privacy handling narrow: the account email, device logs, cookie state, and any payment reference you send are used to verify access, resolve issues, and keep the wallet screen consistent.

Account data

We keep the details you enter at sign-up and later account edits, such as email, phone number, and verification status, so we can confirm ownership before we change privacy settings or answer a data request.

Cookie control

Session cookies keep you signed in and remember the language you picked. You can clear them in Chrome, Safari, or your phone settings, then sign in again with the same registered details.

Device logs

We record device type, browser, IP, and login time to spot unusual access and protect your account. If a new phone or desktop signs in, the record helps us confirm whether it was you.

Retention window

We keep request logs and transaction references only while needed for account security, dispute handling, and local-law retention. After that period, we restrict access or remove the record from active use.

Change requests

To ask for a correction, send the registered email, your account name, and the exact field you want changed. We verify ownership first, then update the record and confirm the result.

Device path

On Android, open Settings > Apps > Chrome or Safari > Permissions; on iPhone, use Settings > Safari or the app settings page. That is where you can manage cookies, camera access, and notification prompts.

Questions About Your Privacy Rights

These are the requests we hear most from new accounts: what we store, who can see it, how cookies work, and how you can ask for correction. The answers stay within this policy and local law, so if a rule in your region is stricter, we follow that rule. Use the registered contact, and we will verify ownership before we release or change anything.

We collect the details you enter, plus device and login records, so we can confirm ownership and secure access. If you add DANA, OVO, GoPay, or QRIS references, we only use them to match your request or record check.

Yes. We keep those references only when they help verify access, confirm a change request, or resolve a dispute. We do not use them for anything outside the account task you asked us to handle.

Session cookies keep you signed in and remember the language you picked, while security cookies help us spot unusual access. You can clear them in Chrome, Safari, or your phone settings, then sign in again.

Yes. Send the request from the registered email or the in-account form, then tell us the exact field you want checked. We verify ownership first, and we respond after that check is complete.

We keep account and request records only as long as needed for security, dispute handling, and local-law retention. After that, we restrict access or remove the record from active use.

Only staff or service providers who need it to run account checks, answer your request, or process a payment reference can view it. They see the minimum needed, not your full history.

Where local law permits, we follow the policy on this page; where the rule is stricter, the local rule wins. If you are unsure, send the request and we will tell you what applies.

Related Pages

bola369 Indonesia About Us FAQ bola369 Login Register